2. Information We Collect
We may collect personal information from you in various ways, such as when you visit our Site, create an account, place an order, or interact with our Services. The types of personal information we may collect include:
2.1 Contact Information:
Your name, email address, phone number, and postal address.
2.2 Account Information:
Your username, password, and other credentials used to access our Services.
2.3 Payment Information: Credit card number or other payment details, billing address, and transaction history.
2.4 Device and Usage Information:
Information about your device and how you use our Services, including your IP address, browser type, operating system, and usage patterns.
3. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Services
- Process transactions and send transaction confirmations.
- Respond to your inquiries, comments, or requests.
- Send administrative information, such as updates on policies or security alerts.
- Personalize your experience on our Site and tailor content and offers to you.
We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, but only if those parties agree to keep this information confidential.
We implement reasonable security measures to protect the confidentiality, integrity, and availability of your personal information. However, no data transmission over the Internet or wireless network can be guaranteed to be 100% secure.
You can review and change your personal information by logging into your account on our Site. You may also send us an email at email@example.com to request access, correction, or deletion of any personal information that you have provided to us.
9. Customer's Energy Consumption Data
In the course of using our Energy Consumption Monitoring App, we collect and process data related to your energy consumption. This data is essential for providing you with accurate insights into your energy usage patterns. Here’s how we handle your energy consumption data:
9.1 Collection and Processing
We collect detailed energy consumption data, including but not limited to, the amount of electricity used, sources of energy (grid power, solar power, battery backup), and the duration of usage. This information is collected at various intervals, such as yearly, monthly, weekly, daily, hourly, and every 15 minutes or 1 minute, depending on the data provided by your Vue Utility Connect Energy Monitoring Device.
9.2 Use of Energy Consumption Data
We use your energy consumption data solely for the purpose of providing you with insights into your energy usage. This data allows us to generate reports and visualizations, enabling you to understand your electricity consumption patterns better. The data helps you make informed decisions regarding energy conservation and efficiency.
9.3 Data Security
We understand the sensitive nature of your energy consumption data. Therefore, we employ robust security measures to protect it. Access to this data is restricted to authorized personnel only. We do not share this information with third parties unless required by law or with your explicit consent.
9.4 Data Retention
10. How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to VETIC or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
Thank you for trusting VETIC with your information.